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MAU Director Implementation

Mauritius Req #6612
Thursday, August 13, 2020

The Director Implementation role is a senior management position in Ceridian Mauritius. The Director is responsible for end-to-end delivery of complex, multi-dimensional Ceridian HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management. In addition, the Director role contributes to the growth of the Implementation practice and participates in the sales cycle to determine scope and effort and set expectations for project delivery.


Essential Functions

Achieve and Exceed Implementation Targets

• Ensure team targets are met and seek ways to exceed targets
• Manage a portfolio of complex, multi-disciplinary projects to ensure quality, on-time and on-budget implementations using a mix of global resources
• Support and provide leadership in the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews

Increase the Value of the Ceridian Application for Customers

• Expand services sales in the existing customer base by promoting strict change control and effective project governance
• Collaborate with Ceridian partners and provide Ceridian sponsorship and governance on partner-led implementations
• Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution

Ensure High Customer Satisfaction and Referencability

• Ensure adherence to highest quality standards in project delivery consistently utilizing Ceridian HCM tools, techniques and methodology, and contribute to enhancement of quality standards
• Manage executive level customer relationships and provide team oversight through Ceridian implementations, including charter accounts
• Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
• Responsible for project staffing and resource management on a broad range of complex implementation engagements
• Motivate teams to document solutions and contribute to internal knowledge share
• Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
• Take a leadership role in the company’s internal, departmental and cross-departmental initiatives

Increase Engagement and Capabilities of Team Resources

• Hire, train and manage a team of new and experienced resources to execute effectively and fulfill practice objectives
• Leverage shared implementation services and subject matter experts to augment team core skills and increase project to resource ratios; provide thought leadership on ways to maximize team capabilities
• Provide coaching and mentoring to improve performance and drive career development
• Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
• Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner

EDUCATION & EXPERIENCE


• Bachelor’s degree or equivalent experience
• Master’s degree or post graduate coursework an asset
• 10+ years of experience in human capital management applications consulting preferred
• 5+ years in Consultant role with Ceridian HCM an asset
• Proven track record of meeting and exceeding Implementation targets
• Strong background in leading software implementation projects including experience developing project team structures and governance models
• Demonstrated experience translating customer business requirements into workable software solutions
• Proven experience in change management and business process mapping
• Demonstrated blend of strategic and operational experience leading and developing highly skilled teams

TECHNICAL SKILLS

• Mastery in Microsoft Office products
• Consulting and management experience in a SaaS / Cloud computing environment
• Experience managing the implementation of one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday
• Expert knowledge of common human capital management (HCM) business practices
• Ability to effectively implement all Ceridian HCM modules an asset
• Deep understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
• Ability to prepare and present documents to prospects and customers on Ceridian's Implementation approach and best practices; ability to sell the value of Ceridian's Implementation methodology to executive level prospects
• Previous services sales experience an asset; comfortable interacting with the Sales team and C level prospects to close deals
• Ability to forecast and deliver on targets on a quarterly basis
• Ability to leverage analytical and technical skills to influence key strategic decisions

FUNCTIONAL SKILLS

• Excellent customer relationship and business acumen
• Demonstrates full competence in business function
• Ability to provide direction to multiple complex projects, customers and prospects at the same time and manage competing priorities
• Excellent organization, communication and collaboration skills; ability to translate complex, multi-dimensional issues into business impacts and propose solutions that produce a win-win outcome
• Ability to effectively manage resources and performance to meet current and future demands
• Ability to coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques; ability to provide thought leadership in implementation improvement initiatives
• Promotes and ensures team adherence to Implementation methodology, best practice guidelines and Consulting@Ceridian guidelines; provides thought leadership to improve the practice
• Ability to work collaboratively with the Sales team and take a leadership role in implementation scoping and delivery guidance in the sales cycle
• Ability and willingness to travel to prospect and customer sites as needed


Other details

  • Job Family Management
  • Job Function Implementation
  • Pay Type Salary
  • Mauritius